Remote Engagement Manager - Analytics & Onboarding

ServiceNow; Oregon; Hybrid; USD 105,000 - 173,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an Engagement Manager to ensure successful execution of ServiceNow/Pyramid Analytics implementations, including onboarding, enablement, and value delivery. You will balance technical, project management, and communication skills with customers and partners to drive adoption of analytics across deployments.

You will lead end-to-end onboarding, define objectives and timelines, and collaborate with sales, success, and services teams to minimize deployment risk while delivering

Qualifications

• Demonstrated ability to build effective relationships with clients and colleagues.
• Strong people management skills.
• Strong interpersonal / customer relations skills.
• Demonstrate good technical, organization, project management and implementation skills.
• Technical acumen in business intelligence and analytics.
• Excellent problem-solving skills.

Responsibilities

• Collaborate with Sales Account Executives and Pre-sales SEs to understand client needs with respect to ServiceNow/Pyramid Analytics.
• Articulate ServiceNow onboarding implementation methodology to customers.
• Oversee and participate as necessary scoping activities.
• Evaluate each project opportunity with respect to approach, risk, constraints and critical success factors.
• Work closely with Customer Success and Expert services and the broader ServiceNow ecosystem to optimize engagements and reduce deployment risks.
• Develop services proposals and statements of work for onboarding and other services engagements as required.
• Establish success metrics and key milestones to ensure alignment with client goals.
• Lead the end-to-end onboarding process, ensuring a smooth transition from sales to implementation.
• Lead the resolution of customer issues, blockers and other concerns.
• Guide customer through decision-making and best practices regarding the ServiceNow platform with emphasis on analytics.
• Develop an adoption plan with customer to ensure the customer is successful on the ServiceNow platform, especially analytics.
• Educate clients and create specialised documentation detailing the scope and any customisations.
• Introduce customer to ServiceNow Community and ServiceNow University as appropriate.
• Cultivate strong working relationships with customer and partners.

Skills

Relationship building

People management

Interpersonal skills

Project management

BI analytics

Problem solving

Education

Tertiary education in business or technology

Job description

ServiceNow is seeking an Engagement Manager to ensure successful execution of ServiceNow/Pyramid Analytics implementations, including onboarding, enablement, and value delivery. You will balance technical, project management, and communication skills with customers and partners to drive adoption of analytics across deployments.

You will lead end-to-end onboarding, define objectives and timelines, and collaborate with sales, success, and services teams to minimize deployment risk while delivering