Engagement Manager: Onboarding & Analytics Lead

ServiceNow; Virginia; Remote; USD 105,000 - 173,000; Full time

Benefits offered by this job

Equity (when applicable)

Health plans

401(k) with company match

ESPP

Flexible spending accounts

Family leave programs

Job summary

ServiceNow is seeking an Engagement Manager in Virginia to drive the successful implementation of ServiceNow/Pyramid Analytics projects. You will oversee onboarding, enablement, and first-value delivery, balancing technical, project management, and stakeholder communication skills.

Responsibilities include coordinating with Sales, Success, and Services, defining objectives, creating implementation plans, and guiding customers through adoption of analytics on the ServiceNow platform.

Qualifications

• Strong people management and relationship-building skills.
• Excellent communication and stakeholder management abilities.
• Proven project management and implementation skills.
• Technical acumen in analytics and BI environments.

Responsibilities

• Lead end-to-end onboarding and enablement for ServiceNow/Pyramid Analytics projects.
• Create implementation plans, success metrics and timelines.
• Develop service proposals and statements of work for onboarding engagements.
• Guide customers through decision-making and best practices for analytics on ServiceNow.
• Cultivate strong relationships with customers and partners.

Skills

People management

Relationship building

Communication

Project management

Analytics acumen

Education

Bachelor's degree in business or technology

Tools

ServiceNow

Pyramid Analytics

Job description

ServiceNow is seeking an Engagement Manager in Virginia to drive the successful implementation of ServiceNow/Pyramid Analytics projects. You will oversee onboarding, enablement, and first-value delivery, balancing technical, project management, and stakeholder communication skills.

Responsibilities include coordinating with Sales, Success, and Services, defining objectives, creating implementation plans, and guiding customers through adoption of analytics on the ServiceNow platform.