Remote Energy Efficiency Program Specialist

CLEAResult; Oregon; Hybrid; USD 49,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid vacation, sick, personal leave

Paid parental leave

Volunteer Time

Employee Recognition Program

Employee Assistance Program

Access to on-demand training

Job summary

CLEAResult is seeking a Program Specialist to support an income-qualified energy-efficiency program in Oregon and SW Washington. You will manage intake to completion, handle document management, data entry, and process improvements while coordinating with the program team, contractors, and community partners.

The role emphasizes organized records, audit readiness, and customer navigation, with remote work options and occasional travel for quarterly Portland gatherings.

Qualifications

• Strong attention to detail, organization, and problem-solving under deadlines.
• Strong Microsoft Office skills (Excel, SharePoint, PowerPoint); Power BI a plus.
• Strong writing and reporting skills.
• Able to work independently and manage multiple priorities.
• Strong communication skills with patient, compassionate phone/email etiquette.
• Experience with customer service or program navigation (application, enrollment, or intake support).
• 2-5 years in nonprofit, residential contracting, community organizing, environmental advocacy, or similar fields.
• Bilingual Spanish a plus.

Responsibilities

• General administration: day-to-day support including data entry and meeting prep.
• Document management: organize and maintain participation records, reports, and process guides across SharePoint and other systems.
• File and data cleanup: review records for accuracy, correct errors, remove duplicates, standardize naming/filing.
• Systems support: test new features before rollout, support requirements gathering, assist with data QC, develop training tools and guides.
• Continuous improvement: research customers, contractors, incentives, and program requirements; summarize findings for the team.
• Special projects: support initiatives like process redesigns, operational improvements, and reporting tools.
• Physical mailing: prepare and send physical mailings of program documents and HEA reports for customers without email access.

Skills

Attention to detail

Organization

Problem solving

Microsoft Office

Excel

SharePoint

PowerPoint

Power BI

Writing and reporting

Independent work

Communication

Customer service

Program navigation

Tools

Excel

SharePoint

PowerPoint

Power BI

Job description

CLEAResult is seeking a Program Specialist to support an income-qualified energy-efficiency program in Oregon and SW Washington. You will manage intake to completion, handle document management, data entry, and process improvements while coordinating with the program team, contractors, and community partners.

The role emphasizes organized records, audit readiness, and customer navigation, with remote work options and occasional travel for quarterly Portland gatherings.