Customer Service Representative - Remote

PRN Ambulance; Los Angeles (CA); Remoto; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

PRN Ambulance, Inc. is seeking a remote Customer Service Representative to handle undirected calls and triage to the appropriate resources within the Communications Center.

This role requires strong communication, ability to type, and proficiency with Microsoft Office, with a schedule that includes 3x12 or 4x12 shifts and potential overtime. Wages start at $16.90 to $18.47 per hour; non-exempt.

Competenze

• Must pass final exam for CSR after 4 weeks of first shift
• Must obtain EMD certification within 6 months
• Must be able to work all shifts including weekends and overtime
• Pre-employment background check and drug/alcohol screening

Mansioni

• Answer and triage undirected calls to appropriate resources
• Document all phone and radio communications in CAD
• Operate multi-line phone system and radio equipment
• Navigate software programs while documenting requests
• Communicate clearly with callers and internal teams
• Attend mandatory meetings and trainings
• Perform other duties as assigned

Conoscenze

Typing 40 wpm

Multiline phone systems

Excellent communication

Microsoft Office

Written communication

Dispatch software

Formazione

High School Diploma or GED

Strumenti

CAD program

Descrizione del lavoro

Customer Service Representative - Remote

Job Summary:

Under the general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.

This is a remote position.

Schedule: The likely schedule will be Sunday through Tuesday and every other Wednesday, 8:00 am to 8:00 pm (3x12 or 4x12, rotating). This may change if an internal employee changes schedule prior to hire.

Compensation:

Customer Service Representative wages start at $16.90-$18.47/hr. This is a non-exempt position.

• Able to operate a multi-line, computerized phone system as well as radio communication equipment
• Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
• Develop a high degree of familiarity with Company service areas and medical facilities
• Demonstrate exceptional customer service skills with both internal and external customers
• Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
• Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
• Attend all mandatory meetings and trainings
• Perform all other duties as assigned
• High School Diploma, GED, or equivalent
• Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
• Ability to type a minimum of forty (40+) words per minute
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
• Ability to accurately take incoming request while simultaneously documenting the information electronically

Preferred Qualifications:

• Previous work experience as an EMS Dispatcher or Communications Technician

Additional Requirements:

• Must be able to successfully pass the final exam for a Customer Service Representative after four (4) weeks from the first scheduled shift
• Must be able to successfully obtain EMD certification within six (6) months of beginning employment
• Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
• Able to rotate shift assignments as needed and/or required based on operational need
• Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening

Physical Requirements:

• Must be able to sit for an extended period of time
• Must be able to wear a telephone headset
• Must be able to hear and communicate clearly to perform job duties in person and over the telephone
• Adequate vision required to be able to read information from printed sources and computer screens
• Requires frequent repetitive hand movements, standing, walking, reaching, and grasping

Locations

Showing 1 location PRN Headquarters Sylmar, CA 91342, USA

+1 more locations

• Remote
• Full-Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.