Remote EMR/EHR Applications Support Manager

Eliassen Group; City of Albany (NY); Remote; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Life insurance

Referral bonus

Job summary

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead production support, maintenance, and continuous improvement of clinical applications. The role partners with clinicians and stakeholders to ensure stability, regulatory compliance, and high user satisfaction.

Remote contract role with W2 benefits. You will mentor analysts, manage incidents, coordinate with vendors, and drive Go-Live activities to deliver reliable EMR/EHR services.

Qualifications

• 5+ years supporting EMR/EHR or healthcare apps.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare environments.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.
• Knowledge of healthcare workflows and clinical operations.
• Excellent communication and stakeholder management skills.
• Preferred: Epic, Cerner, Athena, NextGen, or Meditech experience.
• Preferred: ITIL Certification and Healthcare Informatics certification.
• Preferred: HL7 interfaces and healthcare integrations experience.
• Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
• Preferred: Project management experience and EMR implementation or go-live leadership.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Skills

EMR/EHR support

SQL troubleshooting

Incident management

Stakeholder management

Leadership

Education

Bachelor's degree in IT/Healthcare Informatics/CS

Tools

Epic

Cerner

Athenahealth

NextGen

eClinicalWorks

Meditech

Job description

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead production support, maintenance, and continuous improvement of clinical applications. The role partners with clinicians and stakeholders to ensure stability, regulatory compliance, and high user satisfaction.

Remote contract role with W2 benefits. You will mentor analysts, manage incidents, coordinate with vendors, and drive Go-Live activities to deliver reliable EMR/EHR services.