Remote Employment Specialist, Ticket to Work

Brown & Brown, Inc.; United States; Remote; USD 27.000 - 31.000; Vollzeit

Benefits dieser Stelle

Remote opportunity available with eggu

Full-time schedule – M-F 8:30am – 5:30

Comprehensive medical, dental, and vis

401k match

Tuition reimbursement

Generous paid time off

Zusammenfassung

Brown & Brown Absence Services Group is seeking an Employment Specialist – Ticket to Work to assist individuals with disabilities in pursuing employment through the Ticket to Work program. You will help Ticketholders outline goals, draft Individual Work Plans, and provide resume, interview, and job search guidance.

This full-time role includes outbound calls, eligibility screening, and ongoing coaching, with a remote work option and EST hours.

Qualifikationen

• 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred.
• Work Incentive Practitioner Credentials (WIP‑C) preferred.
• Experience and confidence in high volume outbound educational calls to warm leads.
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field.
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred.

Aufgaben

• Support end-to-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase.
• As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor.
• Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants.
• Serve as a primary point of contact to assigned Ticketholders.
• Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
• Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
• Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
• Collaborate with team members by completing additional tasks to support overall program operations.

Kenntnisse

Outbound calls

Communication skills

Empathy

IWPs development

CRM familiarity

Ausbildung

Bachelor's Degree or equivalent

Tools

Salesforce

Jobbeschreibung

Brown & Brown Absence Services Group is seeking an Employment Specialist – Ticket to Work to assist individuals with disabilities in pursuing employment through the Ticket to Work program. You will help Ticketholders outline goals, draft Individual Work Plans, and provide resume, interview, and job search guidance.

This full-time role includes outbound calls, eligibility screening, and ongoing coaching, with a remote work option and EST hours.