Employment Specialist - Ticket to Work

Brown & Brown; United States; Remote; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive compensation

Remote work with equipment

Medical, dental, and vision

401k match

Stock Purchase Program

Tuition reimbursement

Generous PTO

Team development time

Job summary

Brown & Brown Absence Services Group, LLC is seeking an Employment Specialist to support individuals through the Ticket to Work program. You will guide Ticketholders in setting employment goals, crafting IWPs, and providing resume, interview, and job-search assistance.

This role requires strong communication, empathy, and a commitment to empowering clients toward financial independence through work. SSA screening and CRM proficiency are preferred, with remote work options likely available.

Qualifications

• 2 years' experience in vocational/clinical/claim management within group disability insurance preferred.
• WIP-C credentials preferred.
• Bachelor's degree or equivalent with at least 2 years’ related work experience.

Responsibilities

• Educate and screen potential program participants via outbound and inbound calls and emails.
• Serve as the primary point of contact for assigned Ticketholders.
• Identify personalized employment goals and complete Individual Work Plans (IWPs).
• Assist with resume development, interview preparation, and job search strategies.
• Ensure adherence to program rules and maintain documentation.
• Collaborate with team members to support overall program operations.

Skills

Outbound calls

Communication skills

Empathy

Education

Bachelor's degree or equivalent

2 years of related work experience

Tools

Salesforce

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples' lives?

Join Brown & Brown Absence Services Group as an Employment Specialist - Ticket to Work !

The Employment Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for supporting Ticketholders with outlining their personalized employment goals, drafting Individual Work Plans on how they will achieve them, and providing ongoing supports to assist them in their path to self-sufficiency. Services provided may include, but are not limited to, resume support, interview preparation, job search assistance, and education on how work and earnings may impact their Social Security benefits. The Employment Specialist will also assist with conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work, as needed. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. Experience with the Ticket to Work program or providing employment services and caseload management strongly preferred.

ESSENTIAL FUNCTIONS:

• Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants.
• Serve as a primary point of contact to assigned Ticketholders.
• Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
• Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
• Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
• Collaborate with team members by completing additional tasks to support overall program operations.

QUALIFICATIONS:

• 2 years' experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred
• Work Incentive Practitioner Credentials (WIP-C) preferred
• Experience and confidence in high volume outbound educational calls to warm leads
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred

BENEFITS & PERKS:

• Competitive compensation
• Remote opportunity available with equipment provided
• Full-time schedule - M-F 830am - 530pm EST
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan and paid holidays
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP:

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammat

Pay Range 19.50 - 22.50 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate