Remote AR Specialist I – SSA Ticket to Work

Allsup, LLC; St. Louis (MO); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Paid Holidays

Flexible Spending and Health Savings

Job summary

Allsup LLC is a people-centered organization helping individuals with disabilities navigate SSA programs and Medicare. The Accounting Specialist I role manages beneficiary cases through the payment readiness cycle, driving timely billable milestones and coordinating with internal teams.

The position emphasizes compliance, documentation quality, and proactive outreach to obtain required materials, with a potential to work from home and a predictable schedule.

Qualifications

• High School diploma or GED required; associate's degree with 6 months general office experience preferred.
• Ability to learn, retain and apply information.
• Ability to multitask effectively in a fast paced environment.
• Strong organizational skills.
• Excellent written and verbal communication and customer relations skills.
• Must be flexible, adaptive and responsive to change.

Responsibilities

• Own and manage assigned caseloads.
• Proactively assess cases for payment readiness and billing eligibility.
• Initiate outbound communication with beneficiaries to obtain required documentation.
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs.
• Review and validate wage data processed through extraction tools.
• Complete SSA Form 821 (Work Activity Reports) as required for billing.
• Identify and address documentation gaps that may delay or prevent payment requests.
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines.
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA).
• Coordinate with case owners and internal teams regarding changes impacting billing.
• Maintain accurate documentation of all actions within AES systems.
• Assist with Ticket Assignments and general portal updates as needed.
• Ensure adherence to compliance, confidentiality, and program requirements.
• Performs other job-related duties as assigned.

Skills

Communication skills

Multitasking

Organizational skills

Customer relations

Adaptability

AES systems

Education

High School diploma or GED

Associate's degree with 6 months office experience

Tools

AES systems

Job description

Allsup LLC is a people-centered organization helping individuals with disabilities navigate SSA programs and Medicare. The Accounting Specialist I role manages beneficiary cases through the payment readiness cycle, driving timely billable milestones and coordinating with internal teams.

The position emphasizes compliance, documentation quality, and proactive outreach to obtain required materials, with a potential to work from home and a predictable schedule.