Employment Specialist - Ticket to Work

001 Brown & Brown, Inc; United States; Remote; USD 27,000 - 31,000; Full time

Benefits offered by this job

Remote opportunity available with eggu

Full-time schedule – M-F 8:30am – 5:30

Comprehensive medical, dental, and vis

401k match

Tuition reimbursement

Generous paid time off

Job summary

Brown & Brown Absence Services Group is seeking an Employment Specialist – Ticket to Work to assist individuals with disabilities in pursuing employment through the Ticket to Work program. You will help Ticketholders outline goals, draft Individual Work Plans, and provide resume, interview, and job search guidance.

This full-time role includes outbound calls, eligibility screening, and ongoing coaching, with a remote work option and EST hours.

Qualifications

• 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred.
• Work Incentive Practitioner Credentials (WIP‑C) preferred.
• Experience and confidence in high volume outbound educational calls to warm leads.
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field.
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred.

Responsibilities

• Support end-to-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase.
• As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor.
• Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants.
• Serve as a primary point of contact to assigned Ticketholders.
• Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
• Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
• Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
• Collaborate with team members by completing additional tasks to support overall program operations.

Skills

Outbound calls

Communication skills

Empathy

IWPs development

CRM familiarity

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Job description

Employment Specialist – Ticket to Work

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as an Employment Specialist – Ticket to Work! The Employment Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program.

This position is primarily responsible for supporting Ticketholders with outlining their personalized employment goals, drafting Individual Work Plans on how they will achieve them, and providing ongoing supports to assist them in their path to self‑sufficiency. Services provided may include, but are not limited to, resume support, interview preparation, job search assistance, and education on how work and earnings may impact their Social Security benefits.

The Employment Specialist will also assist with conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work, as needed. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. Experience with the Ticket to Work program or providing employment services and caseload management strongly preferred.

ESSENTIAL FUNCTIONS

• Support end-to-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase.
• As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor.
• Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants.
• Serve as a primary point of contact to assigned Ticketholders.
• Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
• Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
• Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
• Collaborate with team members by completing additional tasks to support overall program operations.

QUALIFICATIONS

• 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred.
• Work Incentive Practitioner Credentials (WIP‑C) preferred.
• Experience and confidence in high volume outbound educational calls to warm leads.
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field.
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred.

BENEFITS & PERKS

• Competitive compensation
• Remote opportunity available with equipment provided
• Full‑time schedule – M-F 8:30am – 5:30pm EST
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan and paid holidays
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one‑on‑one development time with your leader

PAY RANGE

19.50 - 22.50 Hourly (The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.)

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammat.

EQUAL OPPORTUNITY & INCLUSION

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

OUR CULTURE

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high‑performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.