Remote Employee Services Specialist

Los Alamos National Security LLC; Los Alamos (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Los Alamos National Laboratory seeks an HR Employee Service Representative to serve as a primary contact for employees, delivering high-quality support on benefits, policies, and programs. The role emphasizes empathy, professionalism, and efficient case resolution.

Responsibilities include handling inquiries via phone and digital channels, using case management tools, and ensuring accurate documentation while maintaining service excellence.

Qualifications

• 2+ years of customer service/employee support experience in high-volume settings.
• Strong written and verbal communication skills.

Responsibilities

• Respond to employee inquiries about HR policies, benefits, and services.
• Log, track, and resolve HR inquiries using case management systems.
• Investigate concerns, interpret policies, and provide accurate guidance or escalation.

Skills

Customer service

Communication

Case management

Technical proficiency

Problem solving

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

SAP HR

Job description

Los Alamos National Laboratory seeks an HR Employee Service Representative to serve as a primary contact for employees, delivering high-quality support on benefits, policies, and programs. The role emphasizes empathy, professionalism, and efficient case resolution.

Responsibilities include handling inquiries via phone and digital channels, using case management tools, and ensuring accurate documentation while maintaining service excellence.