Employee Services Representative 1 (Benefits Specialist 1)

Los Alamos National Security LLC; Los Alamos (NM); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

401(k) matching

Tuition assistance

Flexible schedules

PTO and holidays

Job summary

Los Alamos National Security LLC is seeking an HR Employee Service Representative to be the primary contact for benefits inquiries and HR support. You will process enrollments, handle benefits transactions, and maintain records with a focus on accuracy, compliance, and service excellence.

This telework-friendly role requires strong communication, discretion with confidential information, and proficiency with HRIS and case-management tools. Occasional onsite work may be required.

Qualifications

• Bachelor's Degree and 2+ years related experience.
• Experience with benefits programs and regulations.
• Strong communication and customer service skills.
• Experience with HRIS/HCM platforms.

Responsibilities

• Respond to benefits questions via phone, email, HR portal and in person; advise on eligibility, coverage, and claims.
• Process benefits transactions (enrollment, coverage changes, lifecycle events) and maintain accurate records.
• Administer benefits systems and support communications (plan descriptions, employee materials).
• Support high-volume benefit activities, including annual enrollment and other major benefit initiatives.
• Coordinate with benefit vendors and internal partners to resolve enrollment, eligibility, coverage, and claims-related issues.

Skills

Customer service experience

Communication skills

HRIS proficiency

Confidentiality

Office software

Education

Bachelor's Degree

Tools

Oracle/Workday/SAP

ServiceNow/Salesforce

Job description

What Will You Do

Why This Role Matters

Join our HR team as the primary contact for employee and manager inquiries about benefits-including health insurance, 401(k), pension, leaves of absence, and more. You'll deliver efficient, high-quality customer service, process benefits transactions, and ensure compliance with plan design and regulations. This role is ideal for someone who thrives in a fast-paced, service-oriented environment and enjoys helping others.

The Vibe

Are you the person who naturally turns a frustrated caller into a loyal advocate? Do you enjoy solving complex problems and helping people navigate workplace challenges? We're looking for someone who brings a strong service mindset and sees every HR inquiry as an opportunity to deliver an exceptional employee experience.

The Mission

As an HR Employee Service Representative, you will serve as a key point of contact for employees seeking HR support. You will provide high-quality customer service while resolving HR inquiries related to benefits, policies, and employee programs. This role requires strong communication skills, critical thinking, and the ability to navigate HR systems to resolve cases efficiently.

What You'll Do

• Respond to benefits questions via phone, email, HR portal and in person; advise on eligibility, coverage, and claims
• Process benefits transactions (enrollment, coverage changes, lifecycle events) and maintain accurate records
• Administer benefits systems and support communications (plan descriptions, employee materials)
• Support high-volume benefit activities, including annual enrollment and other major benefit initiatives.
• Coordinate with benefit vendors and internal partners to resolve enrollment, eligibility, coverage, and claims-related issues.
• Maintain confidentiality and protect sensitive information

What You Will Need

Applicants must meet all of the following requirements:

• Basic knowledge of benefits programs and regulations (HIPAA, ERISA, ACA, FMLA, COBRA, 401(k))
• Benefits administration experience (enrollment, eligibility, claims)
• Professional customer service experience (phone, email, in-person)
• Proficiency with office software and HR systems
• Strong attention to detail and record-keeping
• Ability to handle confidential information with discretion
• Effective verbal and written communication

Education

Position prefers a Bachelor's Degree in a relevant field and a minimum two years of related experience, or an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications

• Experience in Leaves Administration
• Experience in Retirement 401k, and pension plans
• Experience with Tuition Assistance programs
• Experience with HRIS/HCM platforms (Oracle, Workday, SAP) and case management systems (ServiceNow, Salesforce)
• Experience in large organizations or shared services
• Professional certifications (CEBS, PHR/SHRM-CP)

Education

Position prefers a Bachelor's Degree in a relevant field and a minimum two years of related experience, or an equivalent combination of education and experience directly related to the occupation.

Work Environment

Work Location

The work location for this position is telework. Telework is defined as working from offsite but within 2hours ground commute of this location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947 opt. 3.