Remote Employee Relations Manager - Data-Driven Coach

Energy Innovation Corp; Yakima (WA); Remote; USD 85,000 - 132,000; Full time

Job summary

Energy Innovation Corp is seeking a Remote Employee Relations Manager to own projects that matter to our customers and our business. Leverage 6+ years of general expertise to drive accountability and collaboration, while keeping leadership honest with numbers and a focus on remote commitments.

Based in Yakima, WA, you will mentor newer managers, support colleagues and clients, and help ensure the role's responsibilities are executed with precision.

Qualifications

• Ability to interpret data and translate findings into actionable recommendations.
• Meticulous attention to detail across deliverables.
• 8+ years putting customer service to work in a general setting.
• Excellent listening skills and ability to make others feel heard.

Responsibilities

• Maintain the Accountability pipeline with minimal hand-holding.
• Spot where Creativity breaks before it shows up in a dashboard.
• Push back when shortcuts would cost us later.
• Provide leadership with numbers they can act on.
• Keep remote commitments visible and on track.
• Coach newer manager teammates through their first projects.
• Maintain involvement in Yakima, WA work after launch buzz fades.
• Provide hands-on support to colleagues and ServiceNow clients as needed.

Skills

Data interpretation

Attention to detail

Customer service experience

Active listening

Job description

Energy Innovation Corp is seeking a Remote Employee Relations Manager to own projects that matter to our customers and our business. Leverage 6+ years of general expertise to drive accountability and collaboration, while keeping leadership honest with numbers and a focus on remote commitments.

Based in Yakima, WA, you will mentor newer managers, support colleagues and clients, and help ensure the role's responsibilities are executed with precision.