Employee Relations Manager

Energy Innovation Corp; Yakima (WA); Remote; USD 85,000 - 132,000; Full time

Job summary

Energy Innovation Corp is seeking a Remote Employee Relations Manager to own projects that matter to our customers and our business. Leverage 6+ years of general expertise to drive accountability and collaboration, while keeping leadership honest with numbers and a focus on remote commitments.

Based in Yakima, WA, you will mentor newer managers, support colleagues and clients, and help ensure the role's responsibilities are executed with precision.

Qualifications

• Ability to interpret data and translate findings into actionable recommendations.
• Meticulous attention to detail across deliverables.
• 8+ years putting customer service to work in a general setting.
• Excellent listening skills and ability to make others feel heard.

Responsibilities

• Maintain the Accountability pipeline with minimal hand-holding.
• Spot where Creativity breaks before it shows up in a dashboard.
• Push back when shortcuts would cost us later.
• Provide leadership with numbers they can act on.
• Keep remote commitments visible and on track.
• Coach newer manager teammates through their first projects.
• Maintain involvement in Yakima, WA work after launch buzz fades.
• Provide hands-on support to colleagues and ServiceNow clients as needed.

Skills

Data interpretation

Attention to detail

Customer service experience

Active listening

Job description

This remote Employee Relations Manager role puts you at the center of projects that matter to our customers and our business. Lean on 6+ years of general expertise to own projects, collaborate with a sharp team, and earn $85,000 - $132,000.

Key Responsibilities

• Keep ServiceNow's Accountability pipeline humming without constant hand-holding
• Spot where Creativity breaks before it shows up in a dashboard
• Push back, respectfully, when a Customer Service shortcut will cost us later
• Keep ServiceNow leadership honest with numbers they can act on
• Keep ServiceNow's remote commitments visible and on track
• Coach newer manager teammates through their first messy general project
• Keep showing up for the Yakima, WA work after the launch buzz fades
• Provide hands-on support to colleagues and ServiceNow clients as needed

What You'll Bring

• Comfort interpreting data and translating findings into clear recommendations
• Meticulous attention to detail across every deliverable
• 8+ years putting Customer Service to work in a general setting
• The kind of listening that makes the other person feel heard

At its core, ServiceNow is a transparent bet that Yakima, WA can out-build anyone when it comes to Negotiation. The innovative pace here is real, but so is the permission to log off and recover.

We offer $85,000 - $132,000 and the things money cannot fake, real mentorship, lasting benefits, and flexibility you will actually use.

Live this hour, the general role remains open and unclaimed.