Remote Email Support Specialist (Entry Level)

Jobs for Humanity; United States; Remote; USD 21,000 - 28,000; Full time

Job summary

Adastra Corp. is seeking an Email Support Representative to handle customer inquiries via email, provide accurate information about products and services, and resolve issues with professional communication.

The role emphasizes data confidentiality and courteous service while supporting customers remotely. Responsibilities include documenting interactions, following up on unresolved concerns, and escalating complex issues to appropriate departments to ensure customer satisfaction in a remote,

Qualifications

• Strong written English and communication skills.
• Basic computer and email management abilities.
• Attention to detail and accuracy.
• Patience and problem-solving capabilities.
• Good time management and organizational skills.

Responsibilities

• Respond to customer inquiries via email.
• Provide accurate information about products and services.
• Resolve issues and answer questions politely.
• Handle complaints professionally and follow up on unresolved concerns.
• Maintain records of customer emails and responses and forward complex issues to the right team.

Skills

Written English

Communication

Computer skills

Attention to detail

Patience

Time management

Independent work

Job description

Adastra Corp. is seeking an Email Support Representative to handle customer inquiries via email, provide accurate information about products and services, and resolve issues with professional communication.

The role emphasizes data confidentiality and courteous service while supporting customers remotely. Responsibilities include documenting interactions, following up on unresolved concerns, and escalating complex issues to appropriate departments to ensure customer satisfaction in a remote,