Remote Email Support Specialist - Entry Level

Cohen Development Group; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Cohen Development Group in Los Angeles is seeking an Entry-Level Email Support Specialist to join our team. This full-time, remote position offers an excellent opportunity to develop foundational customer communication, email support, and administrative skills within the dynamic construction industry.

As an Email Support Specialist, you will respond to email inquiries, provide accurate information, document communications, and coordinate with relevant departments to ensure questions and requests

Qualifications

• High school diploma or equivalent; business-related coursework is a plus.
• Entry-level experience in email support or customer service.
• Strong written communication, grammar, and attention to detail.
• Familiarity with CRM or help desk platforms.
• Ability to work remotely with good time management.

Responsibilities

• Respond to customer inquiries via email promptly and professionally.
• Provide accurate information on services, procedures, policies.
• Route requests to appropriate departments as needed.
• Draft, proofread, and send clear email responses per guidelines.
• Document email interactions and follow-up activities.
• Coordinate with departments to resolve issues.
• Maintain organized email records and support documentation.
• Identify recurring inquiries and share feedback with supervisors.
• Follow workflows and QA standards to ensure service quality.
• Protect confidentiality of information.

Skills

Strong written communication

Organization & time management

Customer-focused

Independent remote work

Education

High school diploma

Tools

CRM systems

Microsoft Office

Email clients

Job description

Cohen Development Group in Los Angeles is seeking an Entry-Level Email Support Specialist to join our team. This full-time, remote position offers an excellent opportunity to develop foundational customer communication, email support, and administrative skills within the dynamic construction industry.

As an Email Support Specialist, you will respond to email inquiries, provide accurate information, document communications, and coordinate with relevant departments to ensure questions and requests