Email Support Specialist

Sam Sun Trading; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Remote work

Job summary

Sam Sun Trading is seeking an Email Support Specialist to join our team in a full-time remote role based in Dallas. This entry-level position offers a foundation in customer support within the construction industry and a competitive hourly pay rate of $18 - $25 USD.

You will respond to inquiries via email, resolve issues, and help keep documentation and tickets organized while upholding high standards of service.

Qualifications

• High school diploma or equivalent; higher education is a plus.
• Excellent written communication and grammar skills.
• Strong customer service orientation and empathy.
• Ability to manage multiple email conversations with attention to detail.

Responsibilities

• Respond to customer and partner inquiries received via email in a timely and professional manner.
• Investigate and resolve customer issues, escalating complex cases when necessary.
• Provide accurate information about company products, services, and policies.
• Maintain organized records of customer interactions and support tickets.
• Follow established support procedures and quality standards.
• Collaborate with internal teams to address recurring customer concerns.
• Ensure customer satisfaction through clear, courteous communication.
• Support continuous improvement of email support processes and response templates.

Skills

Written communication

Customer service

Multitasking

Problem solving

Internet access

Education

High school diploma

Tools

Email platforms

Office productivity tools

Job description

Description

Sam Sun Trading is seeking an Email Support Specialist to join our team as a full-time, remote position based in Dallas. This entry-level role offers an excellent opportunity to build a foundation in customer support while contributing to a company in the construction industry.

As an Email Support Specialist, you will serve as a key point of contact for customers and partners, responding promptly and professionally to inquiries via email. You will help resolve questions, provide accurate information about products and services, and ensure every interaction supports a positive customer experience.

This position offers a competitive hourly pay rate of $18 - $25 USD, along with the flexibility of remote work and the chance to grow within a dynamic organization.

Responsibilities

• Respond to customer and partner inquiries received via email in a timely and professional manner
• Investigate and resolve customer issues, escalating complex cases when necessary
• Provide accurate information about company products, services, and policies
• Maintain organized records of customer interactions and support tickets
• Follow established support procedures and quality standards
• Collaborate with internal teams to address recurring customer concerns
• Ensure customer satisfaction through clear, courteous, and effective communication
• Support continuous improvement of email support processes and response templates

Requirements

• High school diploma or equivalent; further education is a plus
• Excellent written communication and grammar skills
• Strong customer service orientation and empathy
• Ability to manage multiple email conversations with attention to detail
• Basic proficiency with email platforms and office productivity tools
• Strong problem-solving skills and a proactive approach
• Reliable internet connection and a dedicated workspace for remote work
• Familiarity with the construction industry is a preferred advantage