Email Support Specialist

Cohen Development Group; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Cohen Development Group in Los Angeles is seeking an Entry-Level Email Support Specialist to join our team. This full-time, remote position offers an excellent opportunity to develop foundational customer communication, email support, and administrative skills within the dynamic construction industry.

As an Email Support Specialist, you will respond to email inquiries, provide accurate information, document communications, and coordinate with relevant departments to ensure questions and requests

Qualifications

• High school diploma or equivalent; business-related coursework is a plus.
• Entry-level experience in email support or customer service.
• Strong written communication, grammar, and attention to detail.
• Familiarity with CRM or help desk platforms.
• Ability to work remotely with good time management.

Responsibilities

• Respond to customer inquiries via email promptly and professionally.
• Provide accurate information on services, procedures, policies.
• Route requests to appropriate departments as needed.
• Draft, proofread, and send clear email responses per guidelines.
• Document email interactions and follow-up activities.
• Coordinate with departments to resolve issues.
• Maintain organized email records and support documentation.
• Identify recurring inquiries and share feedback with supervisors.
• Follow workflows and QA standards to ensure service quality.
• Protect confidentiality of information.

Skills

Strong written communication

Organization & time management

Customer-focused

Independent remote work

Education

High school diploma

Tools

CRM systems

Microsoft Office

Email clients

Job description

Cohen Development Group is seeking an Entry-Level Email Support Specialist to join our team in Los Angeles. This full-time, remote position offers an excellent opportunity to develop foundational customer communication, email support, and administrative skills within the dynamic construction industry.

As an Email Support Specialist, you will play a vital role in maintaining professional communication with customers, clients, and business partners. You will assist with responding to email inquiries, providing accurate information, documenting communications, and coordinating with relevant departments to ensure questions and requests are handled efficiently and professionally.

This position offers a competitive yearly salary in USD, along with the flexibility of remote work and a supportive environment for professional growth. Cohen Development Group provides an opportunity for individuals looking to begin a career in email support, customer service, and business administration.

Responsibilities

• Respond to customer and client inquiries through email in a timely, professional, and courteous manner.
• Provide accurate information regarding company services, business procedures, policies, and general inquiries.
• Review incoming emails, identify customer needs, and direct requests to the appropriate departments when necessary.
• Draft, proofread, and send clear, professional email responses in accordance with company communication guidelines.
• Document email interactions, customer requests, resolutions, and follow-up activities accurately.
• Monitor incoming messages and follow up on pending inquiries to help ensure timely responses and resolution.
• Coordinate with relevant departments to address customer concerns and resolve outstanding issues.
• Maintain organized email records, digital correspondence, and customer support documentation.
• Identify recurring customer inquiries and communicate relevant feedback or improvement opportunities to supervisors.
• Follow established workflows, response standards, and quality assurance procedures to maintain consistent service quality.
• Protect the confidentiality of customer information, company records, and sensitive business communications.
• Assist with general administrative, documentation, and customer communication tasks as assigned.

Requirements

• High school diploma or equivalent; coursework in business administration, communications, or a related field is an advantage.
• Entry-level experience in email support, customer service, administrative support, or a similar role is preferred.
• Strong written communication skills, including proper grammar, spelling, and attention to detail.
• Proficiency with email applications, Microsoft Office Suite, and basic computer applications.
• Familiarity with customer relationship management (CRM) systems or help desk platforms is an advantage.
• Excellent organizational and time-management skills.
• Ability to manage multiple email inquiries, prioritize tasks, and meet established deadlines.
• Professional problem-solving skills and a customer-focused approach.
• Ability to work independently and manage a remote workflow effectively.
• Commitment to maintaining confidentiality and following company policies and communication standards.