Remote Email Marketing & Lifecycle Specialist

Kiva.org; San Francisco (CA); Remote; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k matching

Unlimited PTO

JOON lifestyle spending account

Remote-friendly work environment

Job summary

Kiva is seeking an Email Marketing Associate to support the execution and continual improvement of our email and lifecycle programs. Reporting to the Senior Manager of Lifecycle & Email, you will help build scalable processes for the Growth & Lifecycle team to run sophisticated campaigns efficiently and consistently.

You'll collaborate with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering to enable personalized communications for Kiva's global community.

Qualifications

• 1–3 years of email marketing or lifecycle marketing experience.
• Hands-on experience with Iterable or similar marketing automation platforms.
• Experience supporting campaign execution and QA processes.
• Strong analytical mindset and attention to detail.

Responsibilities

• Support intake, planning, building, QA, scheduling, and deployment of campaigns.
• Build and optimize workflows and lifecycle journeys using Iterable.
• Execute A/B tests and support experimentation initiatives.
• QA content, links, personalization, segmentation, rendering, and UX.
• Develop reusable templates, workflows, and operational processes.
• Track timelines and deliverables in Asana.
• Maintain audience segments, dynamic lists, suppression logic, and targeting rules.
• Improve data quality and lifecycle capabilities with Product, Engineering, and Analytics.
• Monitor campaign performance and document learnings and best practices.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Cross-functional collaboration

Data fluency

Tools

Iterable

Braze

Klaviyo

Salesforce Marketing Cloud

Job description

Kiva is seeking an Email Marketing Associate to support the execution and continual improvement of our email and lifecycle programs. Reporting to the Senior Manager of Lifecycle & Email, you will help build scalable processes for the Growth & Lifecycle team to run sophisticated campaigns efficiently and consistently.

You'll collaborate with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering to enable personalized communications for Kiva's global community.