Remote Chat & Email Support Specialist

Ellenco Estágios e Treinamentos; San Jose (CA); Remote; USD 42,000 - 62,000; Full time

Job summary

Pacific Working Capital is seeking a dedicated Remote Chat & Email Support Representative to join our team. This full-time, remote role focuses on delivering exceptional customer service through written communication and fast, accurate information about lending products and processes.

You will handle inquiries via live chat and email, troubleshoot issues, and coordinate with Lending Specialists to resolve more complex questions while maintaining detailed records and a customer-centric approach.

Qualifications

• Experience in a customer support role with chat and email communications.
• Excellent written communication with strong grammar and spelling.
• Strong problem-solving skills and ability to guide customers to resolution.
• Excellent time-management and the ability to work independently in a remote environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide clear and accurate information about lending products, services, and application processes.
• Troubleshoot customer issues, identify solutions, and guide customers to resolution.
• Maintain detailed records of all interactions and feedback in our systems.
• Collaborate with Lending Specialists to handle more complex inquiries.
• Uphold high customer satisfaction by delivering a supportive experience.
• Communicate transparently and quickly in all interactions.

Skills

Customer support experience

Written communication

Problem-solving

Time management

Empathy

Remote work

FinTech experience

CRM software

Job description

Pacific Working Capital is seeking a dedicated Remote Chat & Email Support Representative to join our team. This full-time, remote role focuses on delivering exceptional customer service through written communication and fast, accurate information about lending products and processes.

You will handle inquiries via live chat and email, troubleshoot issues, and coordinate with Lending Specialists to resolve more complex questions while maintaining detailed records and a customer-centric approach.