Remote-Eligible Technology Operations Lead

Children's Advocacy Centers of Illinois; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

BCBS Health Coverage

Life Insurance

PTO 35 days

Remote work policy

Continuing Education opportunities

Casual dress code

Job summary

Children's Advocacy Centers of Illinois is seeking a Technology Operations Manager in Chicago to own the organization's business applications and MSP relationships, supporting HIPAA compliance and IT goals. You will lead system ownership, vendor governance, and annual refresh planning.

You will collaborate with the Director of Strategic Operations and Technology and Chiefs on technology initiatives, incidents, and strategic IT planning, while ensuring secure and efficient operation of core

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3 years of experience administering business applications, including cloud-based case management, CRM, HR, or similar systems, including configuration, user access management, and release testing. 5 years of experience preferred.
• 2+ years leading technology implementations or initiatives from requirements through go-live, including staff communication and adoption. This experience may overlap with the system administration experience above.
• 2+ years of experience managing vendor relationships, including service levels, issue escalation, and contract renewals.
• Experience with a case management platform preferred.
• Experience mapping data flows between systems and coordinating vendor-built integrations (e.g., APIs, scheduled data exports/imports).
• Microsoft 365 administration experience, including Teams (calling/VoIP), SharePoint, and Power Automate
• Experience maintaining IT asset inventories and equipment refresh plans.
• Certifications preferred, not required: ITIL 4 Foundation, CompTIA Project+ or PMI CAPM, IAPP CIPP/US or AHIMA CHPS

Responsibilities

• Serve as system owner and administrator for the case management system, including configuration, user roles, workflows, forms, site structure, and permissions, and maintain configuration and change documentation.
• Manage user access to business applications: provision and deprovision access with the MSP, aligned with onboarding, offboarding, and least privilege access; and perform and document periodic access and audit-log reviews, escalating findings to the HIPAA Privacy Officer.
• Maintain the business application inventory, including system owner, user count, PHI status, and integrations.
• Serve as technical resource to Chiefs for business systems their functions own (e.g., ADP), including configuration requests, vendor escalation, and integration questions.
• Facilitate response to business application incidents, per ChicagoCAC’s incident response procedures.
• Lead assigned technology initiatives (e.g., system implementations, migrations) from requirements through go-live.
• Maintain the central register of technology vendors and contracts, including services, annual cost, term, renewal and notice dates, internal owner, and vendor contacts.
• Coordinate execution and maintain the inventory of Business Associate Agreements for every vendor that creates, receives, maintains, or transmits PHI, and confirm BAA status before any new vendor engagement or renewal.
• Monitor vendor Service Level Agreement performance, escalate and pursue remedy for non-conformance as it occurs, and maintain documentation to inform each contract’s renewal decision.
• Serve as the designated contact for vendor contract notices, and recommend renewals, non-renewals, and renegotiations in writing to the Director of Strategic Operations and Technology and relevant Chiefs at least 90 days before each contract’s notice deadline.
• Maintain admin credentials and license keys ChicagoCAC is contractually required to hold.
• Manage the MSP’s service delivery against the managed services contract.
• Create standards and procedures for ChicagoCAC staff to remediate IT issues when engaging with the MSP.
• Identify MSP performance issues and facilitate resolution, drawing on the MSP’s technical recommendations.
• Confirm the MSP performs contracted security functions (e.g., patching, backups, endpoint protection, MFA enforcement), with regular status reporting on each.
• Scope and coordinate out-of-scope MSP work (e.g., new installations, relocations, new locations), including obtaining quotes, confirming scope, and tracking billed hours against approved estimates.
• Maintain ChicagoCAC’s IT asset inventory (laptops, peripherals, network and building technology) in coordination with the MSP and conduct a quarterly hardware review.
• Draft the equipment refresh cadence policy and annual refresh budget request, and direct the MSP on procurement, deployment, and disposal.

Skills

3+ years experience

2+ years leading tech implementations

2+ years vendor management

MS 365 Admin

IT asset inventories

Data flow mapping

APIs integrations

MS Teams / SharePoint / Power Automate

Vendor performance surveillance

HIPAA BAAs knowledge

ADP knowledge (vendor)

Case management platform

Education

Bachelor’s degree in Information Systems, IT, CS, Business Administration, or related field

Tools

Case management platform

Job description

Children's Advocacy Centers of Illinois is seeking a Technology Operations Manager in Chicago to own the organization's business applications and MSP relationships, supporting HIPAA compliance and IT goals. You will lead system ownership, vendor governance, and annual refresh planning.

You will collaborate with the Director of Strategic Operations and Technology and Chiefs on technology initiatives, incidents, and strategic IT planning, while ensuring secure and efficient operation of core