Technology Operations Lead – HIPAA & Vendors

Chicago Children’s Advocacy Center; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

BCBS health insurance (HMO/PPO)

Life insurance 2x salary

PTO 35 days/year

Remote work policy flexibility

Job summary

ChicagoCAC is seeking a Technology Operations Manager to own the organization’s business applications and MSP relationships, guiding IT initiatives from planning through go-live. The role requires strong vendor management, case management experience, and Microsoft 365 administration in a HIPAA-conscious environment.

You will manage access, maintain asset inventories, monitor vendor performance, and drive efficiency across the technology portfolio while supporting DEI/AB culture and governance.

Qualifications

• Bachelor’s degree in IS/IT/CS/Business Admin or related field.
• 3+ years admin of business applications incl. cloud case management, CRM, HR; 5 years preferred.
• 2+ years leading technology implementations from requirements to go-live.
• 2+ years vendor relationship management.
• Experience mapping data flows and vendor integrations (APIs, data exports).
• Microsoft 365 admin experience including Teams, SharePoint, Power Automate.
• Experience maintaining IT asset inventories and refresh plans.
• Certifications preferred: ITIL 4 Foundation, PMI CAPM, CIPP/US, AHIMA CHPS.

Responsibilities

• Owns ChicagoCAC's business applications and MSP relationships; manages contracts and BAAs.
• Manages user access provisioning with MSP; conducts access/audit reviews.
• Leads technology initiatives from requirements through go-live.
• Maintains IT asset inventory and vendor contracts; oversees renewals.
• Monitors MSP performance and ensures security controls and compliance.
• Coordinates tech training and IT health metrics quarterly.

Skills

Tech project leadership

Vendor management

Case management

Data mapping & integrations

MS 365 admin

IT asset management

Education

Bachelor’s degree in Information Systems/IT/CS/Business Administration or related field

ITIL 4 Foundation

CompTIA Project+

PMI CAPM

IAPP CIPP/US

AHIMA CHPS

Job description

ChicagoCAC is seeking a Technology Operations Manager to own the organization’s business applications and MSP relationships, guiding IT initiatives from planning through go-live. The role requires strong vendor management, case management experience, and Microsoft 365 administration in a HIPAA-conscious environment.

You will manage access, maintain asset inventories, monitor vendor performance, and drive efficiency across the technology portfolio while supporting DEI/AB culture and governance.