Technology Operations Lead — Remote-Friendly & Impactful

Chicago Children's Advocacy Center; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

Paid time off

Remote work policy

Training & development opportunities

Job summary

Chicago Children's Advocacy Center is seeking a Technology Operations Manager to own the organization's business applications, MSP relationship, and HIPAA BAAs. This role serves as the technical resource to Chiefs and advances IT goals through assigned initiatives.

The position emphasizes DEIAB culture and requires coordinating system ownership, vendor contracts, and IT asset inventory to support ChicagoCAC's mission and quarterly health metrics.

Qualifications

• The role requires a Bachelor’s degree in Information Systems, IT, Computer Science, Business Administration, or a related field.
• Minimum 3 years administering business applications and vendor management; 5 years preferred.
• Experience leading technology implementations and managing vendor contracts.

Responsibilities

• Owns and administers case management and business applications.
• Manages MSP relationship, access provisioning, and vendor coordination.
• Maintains IT asset inventory, vendor contracts, and BAAs for PHI.
• Leads technology initiatives from requirements through go-live.

Skills

System administration

Vendor management

MSP coordination

HIPAA knowledge

IT governance

Education

Bachelor’s degree in Information Systems/IT/CS or related

Tools

Microsoft 365 administration

SharePoint

Power Automate

Case management platform

Job description

Chicago Children's Advocacy Center is seeking a Technology Operations Manager to own the organization's business applications, MSP relationship, and HIPAA BAAs. This role serves as the technical resource to Chiefs and advances IT goals through assigned initiatives.

The position emphasizes DEIAB culture and requires coordinating system ownership, vendor contracts, and IT asset inventory to support ChicagoCAC's mission and quarterly health metrics.