Remote-Eligible RTSM Practice Manager: Lead Projects

Veeva; Boston (MA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision and basic life

Flexible PTO and holidays

Retirement programs

Charitable giving program

Job summary

Veeva Systems is looking for an RTSM Practice Manager to lead a professional services team focused on customer success in implementation and support of RTSM studies.

You will build and develop a high-performing team, establish RTSM processes, and collaborate with cross-functional RTSM groups to ensure delivery. The role requires strong leadership, deep RTSM knowledge, and the ability to travel as needed in a fast-moving environment.

Qualifications

• RTSM experience is required.
• 4+ years in people management.
• Ability to lead a diverse team of project managers/services team.
• Excellent verbal and written communication, presentation skills.
• Willingness to travel 5-10%.

Responsibilities

• Ensure customer and employee success
• Manage a diverse team of project managers and managed services consultants
• Build and manage people for their personal and professional development
• Establish and ensure adherence to RTSM Processes
• Collaborate with other RTSM teams to ensure alignment and delivery expectations
• Establish best practices and processes

Skills

RTSM experience

People management

Communication skills

Independent working

Willingness to travel

Education

Four-year degree or equivalent experience

Tools

Microsoft Office

Job description

Veeva Systems is looking for an RTSM Practice Manager to lead a professional services team focused on customer success in implementation and support of RTSM studies.

You will build and develop a high-performing team, establish RTSM processes, and collaborate with cross-functional RTSM groups to ensure delivery. The role requires strong leadership, deep RTSM knowledge, and the ability to travel as needed in a fast-moving environment.