Associate Manager - RTSM Project Management

Veeva Systems, Inc.; Boston (MA); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a RTSM Practice Manager to lead a professional services team focused on customer success in RTSM implementations and ongoing support, based in Boston.

You will manage project managers and services staff, establish and enforce RTSM processes, collaborate with cross-functional RTSM teams, and foster development and best practices across the group.

Qualifications

• RTSM experience required.
• 4+ years of people management.
• Built and managed a team of PMs/services.
• Ability to travel 5-10%.
• Excellent verbal and written communication.

Responsibilities

• Lead a professional services team focused on customer success in RTSM implementations and support.
• Ensure customer and employee success and align delivery with client expectations.
• Manage a diverse team of project managers and managed services consultants.
• Establish and enforce RTSM processes and best practices.
• Collaborate with other RTSM teams to ensure delivery alignment.
• Develop people, supporting personal and professional growth.

Skills

RTSM experience

People management

Communication skills

Team leadership

Travel ability

Independent work

Education

Four-year degree or equivalent experience

Tools

Microsoft Office

Job description

The Role

Veeva Systems is looking for a Practice Manager to join our Randomization & Trial Supply Management (RTSM) team. As an RTSM Practice Manager, you will lead a professional services team focused on customer success in implementation and support of RTSM studies.

What You'll Do

• Ensure customer and employee success
• Manage a diverse team of project managers and managed services consultants
• Build and manage people for their personal and professional development
• Establish and ensure adherence to RTSM Processes
• Collaborate with other RTSM teams to ensure alignment and delivery expectations
• Establish best practices and processes

Requirements

• Four-year degree or equivalent experience
• Must have RTSM experience
• 4+ years in people management
• Built and managed a team of project managers/services team
• Ability to take initiative and work proactively
• Operational excellence in leading Services including resource management
• Working knowledge of Microsoft Office
• Proven ability to work independently in a dynamic, fast-moving environment
• Team player
• A logical approach to problem-solving and excellent eye for detail
• Excellent verbal and written communication, interpersonal, and presentation skills
• Ability to travel (5-10%)

Nice to Have

• Working Knowledge of RTSM
• Working Knowledge of FDA and 21 CFR Part 11
• Management in the RTSM sector

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].