Remote-Eligible NEOGOV Support Lead

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Commonwealth of Pennsylvania's Bureau of Talent Acquisition, Posting Development Division seeks a motivated NEOGOV Support Supervisor to lead critical hiring-system support operations. You will guide a skilled team, troubleshoot technical challenges, and drive system improvements in collaboration with partners across agencies.

This role focuses on supervising staff, managing access, resolving issues, and monitoring hiring-process metrics while interpreting policies and creating user guides.

Responsibilities

• Staff Supervision: Direct, assign, and review work; provide training to ensure staff understand requirements, achieve expectations, and progress towards goals
• System Administration: Manage user account access, make system wide updates, and review enhancement notices to identify when business processes are affected
• Issue Resolution: Analyze escalated applicant concerns, complex account and testing issues, and technical problems to identify and implement appropriate solutions
• Partner Collaboration: Liaise with enterprise systems, data analytics, and vendor staff to address errors, upgrades, testing concerns, and service needs
• Reporting and Monitoring: Create and review reports to track hiring process metrics and ensure any potential errors are found and resolved
• Policy Guidance: Interpret policies and regulations, develop user guides, and make recommendations as needed

Job description

Commonwealth of Pennsylvania's Bureau of Talent Acquisition, Posting Development Division seeks a motivated NEOGOV Support Supervisor to lead critical hiring-system support operations. You will guide a skilled team, troubleshoot technical challenges, and drive system improvements in collaboration with partners across agencies.

This role focuses on supervising staff, managing access, resolving issues, and monitoring hiring-process metrics while interpreting policies and creating user guides.