NEOGOV Systems Support Lead

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 92,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a NEOGOV Support Supervisor to lead the NEOGOV Support Section, supervise staff, and oversee system administration and issue resolution for hiring processes. You will collaborate with internal and external partners to address errors, upgrades, and service needs, ensuring timely reporting and staff guidance.

The role emphasizes policy guidance, training, and continuous improvement of the applicant experience, with a hybrid telework option and standard work

Qualifications

• One year as a Human Resource Analyst 1 or Equal Opportunity Specialist 1
• Two years of analytical experience that includes one year of professional human resources experience and a bachelor's degree
• An equivalent combination of experience and training

Responsibilities

• Direct, assign, and review work; provide training to ensure staff understand requirements, achieve expectations, and progress towards goals
• Manage user accounts, implement system-wide updates, and review enhancement notices affecting business processes
• Analyze escalated applicant concerns, complex account and testing issues, and technical problems to identify and implement solutions
• Liaise with enterprise systems, data analytics, and vendor staff to address errors, upgrades, testing concerns, and service needs
• Create and review reports to track hiring process metrics and resolve errors
• Interpret policies, develop user guides, and make recommendations as needed

Skills

Staff supervision

System administration

Issue resolution

Partner collaboration

Reporting and monitoring

Policy guidance

Education

Bachelor's degree

Tools

NEOGOV system

Job description

Commonwealth of Pennsylvania is seeking a NEOGOV Support Supervisor to lead the NEOGOV Support Section, supervise staff, and oversee system administration and issue resolution for hiring processes. You will collaborate with internal and external partners to address errors, upgrades, and service needs, ensuring timely reporting and staff guidance.

The role emphasizes policy guidance, training, and continuous improvement of the applicant experience, with a hybrid telework option and standard work