Remote-Eligible Mortgage Client Success Specialist

Fairygodboss; Atlanta (GA); Hybrid; USD 38,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with match

Pension plans

Stock purchase program

Job summary

PNC is seeking a Client Solution Specialist for the Mortgage Home Lending Center. You will support client relationships, gather documentation, and perform processing tasks while ensuring regulatory compliance. The role may include remote work in select locations and occasional in-office participation as needed.

Schedule includes rotating shifts, with a base pay range described under Pay Transparency. The position emphasizes customer focus, risk management, and cross-functional collaboration to

Qualifications

• Associates degree or equivalent with related experience.
• 3+ years of experience in a client-facing or service role.
• Ability to gather documentation and process transactions with accuracy.

Responsibilities

• Provides sales, service and execution support for new and ongoing client relationships.
• Gathers required documentation and prepares/verifies information for accuracy.
• Performs standard processing and ensures compliance with regulations and processes.
• Acts as a point of contact for clients and escalates issues as needed.
• Initiates, updates and verifies client/account details in systems; provides reports as needed.
• May perform general administrative support.

Skills

Customer Experience

Client Counseling

Relationship Management

Business Decisions

Personal Initiative

Results-Oriented

Competitive Advantages

Client Relationship Building

Education

Associates

Job description

PNC is seeking a Client Solution Specialist for the Mortgage Home Lending Center. You will support client relationships, gather documentation, and perform processing tasks while ensuring regulatory compliance. The role may include remote work in select locations and occasional in-office participation as needed.

Schedule includes rotating shifts, with a base pay range described under Pay Transparency. The position emphasizes customer focus, risk management, and cross-functional collaboration to