Remote-Eligible Member Solutions Associate

American Eagle Financial Credit Union; East Hartford (CT); Hybrid; USD 28,000 - 30,000; Full time

Job summary

American Eagle Financial Credit Union is seeking a Member Solutions Specialist I in East Hartford, CT. You will respond to member inquiries, support transactions, and guide members through products and services in a hybrid work model after training.

The role emphasizes superb customer service, active listening, and problem resolution in a fast-paced environment. Compensation is $20–$22 per hour, with opportunities for growth within AEFCU.

Qualifications

• This role requires the ability to handle member inquiries in a high-paced call-center environment with exceptional member experience.
• Minimum of one year in a prior customer service, call center, or financial services role; High School Diploma/GED.
• Demonstrates accountability and a customer-centered, positive attitude.

Responsibilities

• Provide professional, empathetic, and accurate assistance to members across all communication channels.
• Demonstrate active listening and ask clarifying questions to understand member needs.
• Follow established scripts, procedures, and guidelines while learning to make sound judgments.
• Recognize member frustration and utilize de-escalation techniques with support from senior staff.
• Accurately perform standard transactions and account maintenance requests with close adherence to procedures.
• Identify discrepancies and escalate issues using the proper resolution path.
• Support members with basic account questions and digital banking navigation.
• Introduce members to core products and services and refer to appropriate team members.
• Partner with peers and supervisors when encountering unfamiliar or complex situations.
• Participate in team meetings and support a positive, collaborative service culture.
• Join community engagement activities as appropriate.

Skills

Customer service

Active listening

De-escalation

Communication

Organization

Time management

Education

High School Diploma or GED

Job description

American Eagle Financial Credit Union is seeking a Member Solutions Specialist I in East Hartford, CT. You will respond to member inquiries, support transactions, and guide members through products and services in a hybrid work model after training.

The role emphasizes superb customer service, active listening, and problem resolution in a fast-paced environment. Compensation is $20–$22 per hour, with opportunities for growth within AEFCU.