Member Service & Solutions Associate

American Eagle Financial Credit Union; East Hartford (CT); On-site; USD 51,577,000 - 54,443,000; Full time

Job summary

American Eagle Financial Credit Union in East Hartford, CT, is seeking a Member Account Representative. The role focuses on welcoming members, answering questions, and providing personalized financial guidance to help achieve goals.

Located in East Hartford, the position offers regular full-time employment with compensation ranging from $18 to $19 per hour, depending on experience and education. The role emphasizes service, empathy, and flexible problem solving in a fast-paced environment.

Qualifications

• Service mindset guiding member interactions and problem solving.
• Ability to listen, empathize, and adapt to diverse member needs.
• Willingness to refer to self-serve options and drive satisfaction.

Responsibilities

• Member Service: maintain professional demeanor and build trust with members.
• Transaction Processing: handle transactions accurately and securely per policies.
• Community: represent AEFCU at events and participate in local initiatives.

Skills

Service Oriented

Empathetic & Inclusive

Solutions Minded

Reliable & Flexible

Education

High School Diploma/GED

Job description

American Eagle Financial Credit Union in East Hartford, CT, is seeking a Member Account Representative. The role focuses on welcoming members, answering questions, and providing personalized financial guidance to help achieve goals.

Located in East Hartford, the position offers regular full-time employment with compensation ranging from $18 to $19 per hour, depending on experience and education. The role emphasizes service, empathy, and flexible problem solving in a fast-paced environment.