Hybrid Remote Member Solutions Specialist

American Eagle Financial Credit Union; East Hartford (CT); Hybrid; USD 28.000 - 30.000; Vollzeit

Zusammenfassung

American Eagle Financial Credit Union seeks a customer-focused team member for its Member Solutions Center in East Hartford. You will respond to member inquiries across multiple channels, helping customers choose products and services while supporting their financial goals.

Ideal candidates have at least 1 year in customer service or a call center role, with strong communication and de-escalation skills. The role offers hybrid work and advancement opportunities within AEFCU.

Qualifikationen

• Minimum 1 year in customer service, call center, or financial services role.
• Demonstrates ability to meet qualifications regardless of duration.
• Strong communication and problem-solving skills.

Aufgaben

• Provide professional, empathetic, and accurate assistance to members across all communication channels.
• Demonstrate active listening and ask clarifying questions to understand member needs.
• Follow established scripts, procedures, and guidelines while learning to make sound judgments.
• Recognize member frustration and utilize de-escalation techniques with support from senior staff.
• Accurately perform standard transactions and account maintenance requests with close adherence to procedures.
• Identify discrepancies and elevate issues using the proper resolution path when needed.
• Support members with basic account questions and digital banking navigation.
• Introduce members to core products and services using foundational product knowledge.
• Refer members to appropriate team members or departments when needs exceed training level.
• Partner with peers and supervisors when encountering unfamiliar or complex situations.
• Join community engagement activities as appropriate.

Kenntnisse

Customer service

Communication

Call center experience

Teamwork

Ausbildung

High School Diploma/GED

Tools

CRM software

Jobbeschreibung

American Eagle Financial Credit Union seeks a customer-focused team member for its Member Solutions Center in East Hartford. You will respond to member inquiries across multiple channels, helping customers choose products and services while supporting their financial goals.

Ideal candidates have at least 1 year in customer service or a call center role, with strong communication and de-escalation skills. The role offers hybrid work and advancement opportunities within AEFCU.