Remote-Eligible IT Technician: Hardware & Support

Commonwealth of Pennsylvania; Crum Lynne (PA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Telework option

Job summary

Commonwealth of Pennsylvania is seeking an IT Technician to provide comprehensive hardware and software support for the Delaware County Area Agency on Aging. The role covers desktop, laptop, tablet, and mobile device maintenance, user account management, and network troubleshooting.

The position is full-time, with standard hours and potential telework after six months depending on operations. Competitive benefits and career growth are offered by the Commonwealth.

Qualifications

• Minimum experience requirements: associate's degree in IT; or two years of IT support experience; or an equivalent combination of experience and training.

Responsibilities

• Provide hands-on IT support for hardware, software, and connectivity issues to employees, volunteers, and providers.
• Create and manage user accounts and system access in supported platforms.
• Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.
• Monitor performance, address network problems, and support shared resources.
• Record help desk requests, track equipment, and maintain accurate technical records.
• Determine user training needs, prepare training materials, and provide instruction to users on technology topics.

Skills

IT support

Education

Associate's degree in IT

Job description

Commonwealth of Pennsylvania is seeking an IT Technician to provide comprehensive hardware and software support for the Delaware County Area Agency on Aging. The role covers desktop, laptop, tablet, and mobile device maintenance, user account management, and network troubleshooting.

The position is full-time, with standard hours and potential telework after six months depending on operations. Competitive benefits and career growth are offered by the Commonwealth.