Information Technology Technician (Local Government) - Delaware County Area Agency on Aging

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Telework after six months (part-time)

Zusammenfassung

Commonwealth of Pennsylvania is seeking an IT Technician to provide hardware and software support for staff, volunteers, and partners across the Delaware County aging services network. The role includes managing user accounts, configuring devices, and troubleshooting IT systems.

The ideal candidate will have an associate degree in information technology or equivalent experience and up to two years of IT support experience.

Qualifikationen

• Associate degree in information technology or equivalent experience.
• Two years IT support experience involving hardware and software.
• Ability to meet PA residency requirements.

Aufgaben

• Provide hands-on IT support for hardware, software, and connectivity to staff, volunteers, and providers.
• Create and manage user accounts and system access in supported platforms.
• Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.
• Monitor performance, address network problems, and support shared resources.
• Record help desk requests, track equipment, and maintain accurate technical records.
• Determine user training needs, prepare training materials, and provide instruction to users on technology topics.

Kenntnisse

Technical Support

Account Management

Device Maintenance

Networking

Documentation

Training Support

Ausbildung

Associate degree in IT

Equivalent combination of experience and training

Jobbeschreibung

Are you looking for a rewarding, technical information technology (IT) career serving older adults in Delaware County? The Delaware County Office of Services for the Aging (COSA) is seeking a motivated and resourceful individual to join our team as an IT Technician. We offer a comprehensive benefit package, along with opportunities for professional growth and advancement. This is a great fit for someone who enjoys solving problems and working closely with people while keeping vital systems and equipment running smoothly. Apply now to experience the rewards of civil service in a role where your technical skills create a meaningful impact.

This position provides comprehensive hardware and software support to staff, volunteers, and partners across the agency. It is responsible for installing, maintaining, and troubleshooting IT systems, managing user access and devices, and helping to drive continuous improvements in IT operations. As an Information Technology Technician, you will perform the following duties:

• Technical Support: Provide hands-on IT support for hardware, software, and connectivity issues to employees, volunteers, and providers
• Account Management: Create and manage user accounts and system access in supported platforms
• Device Maintenance: Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices
• Network Tasks: Monitor performance, address network problems, and support shared resources
• Documentation Work: Record help desk requests, track equipment, and maintain accurate technical records
• Training Assistance: Determine user training needs, prepare training materials, and provide instruction to users on technology topics

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, after six months and depending on operational needs. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• An associate's degree in any information technology field; or
• Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.