Customer Experience Specialist

Belt Power, LLC; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Belt Power, LLC is seeking a Customer Experience Associate to front-line support, handling questions, orders, and service needs, while coordinating with sales, operations, and accounting to ensure a seamless experience.

The role emphasizes proactive communication, attention to detail, and a customer-centric mindset. Join a team focused on quality, service, and growth in a leading conveyor and material handling solutions provider.

Qualifications

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Communication

Relationship-building

Attention to detail

Organization

Multi-tasking

Microsoft Office

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Belt Power, LLC is seeking a Customer Experience Associate to front-line support, handling questions, orders, and service needs, while coordinating with sales, operations, and accounting to ensure a seamless experience.

The role emphasizes proactive communication, attention to detail, and a customer-centric mindset. Join a team focused on quality, service, and growth in a leading conveyor and material handling solutions provider.