Remote-Eligible Commercial Lines Client Success Manager

Gallagher; Pearland (TX); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to service middle market clients. You will work with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and drive value across renewals and coverage gaps.

Qualified remote candidates will follow a 8AM–5PM CST schedule; you’ll mentor teammates, ensure compliance, and use Gallagher tech to enhance productivity and outcomes.

Qualifications

• Bachelor’s degree with 5+ years of client service management experience, or 8+ years with a HS diploma/GED.
• Active Property and Casualty Producer’s License required.
• Strong experience with middle-market insurance solutions and maintaining client/carrier relationships.
• Ability to explain complex issues in simple terms and manage competing priorities independently.

Responsibilities

• Manage renewals and deliver timely, tailored insurance solutions.
• Identify gaps in coverage, review claims, and drive additional services and lines.
• Build and maintain relationships with clients and carrier partners.
• Mentor team members and provide transparent feedback.
• Conduct audits to ensure regulatory compliance and quality service.
• Maintain accurate client and policy data using Gallagher’s systems.
• Leverage Gallagher technology to boost productivity and results.
• Balance multiple priorities to meet deadlines and client expectations.

Skills

Active Property and Casualty License

Client relationship management

EPIC insurance software

Microsoft Office

Explain complex issues clearly

Education

Bachelor's degree

High school diploma/GED with 8+ years experience

Tools

EPIC

Microsoft Office

Job description

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to service middle market clients. You will work with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and drive value across renewals and coverage gaps.

Qualified remote candidates will follow a 8AM–5PM CST schedule; you’ll mentor teammates, ensure compliance, and use Gallagher tech to enhance productivity and outcomes.