Commercial Service Manager/ess

Arthur J. Gallagher & Co. (AJG); Denver (CO); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to support middle-market clients. You will work with clients and colleagues to deliver tailored insurance solutions and exceptional service, helping to build strong relationships and ensure value in every interaction.

This remote role requires maintaining a Monday–Friday 8AM–5PM Mountain Time schedule, offering opportunities to mentor teammates and enhance risk management strategies across clients and

Qualifications

• Bachelor's degree with 5+ years of client service mgmt, or high school diploma with 8+ years.
• Active Property & Casualty Producer’s License.
• Proficiency with EPIC and MS Office software.
• Strong technical insurance experience with middle-market solutions and maintaining client/carrier relationships.

Responsibilities

• Manage renewals with client information, analyze needs, deliver timely tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and cross-sell lines.
• Build and maintain relationships with clients and carrier partners via timely, quality service.
• Guide team through risk management conversations and personalized strategies.
• Mentor teammates with delegated tasks and constructive feedback.
• Conduct regular audits to ensure regulatory compliance and service standards.
• Maintain accurate client and policy data in Gallagher systems.
• Leverage Gallagher technology to boost productivity and deliver quality results.
• Manage multiple priorities and meet deadlines for client expectations.

Skills

Client service mgmt

Strong communication

Independent worker

Middle-market insurance

Education

Bachelor’s degree or higher

High school diploma/GED + 8+ years

Tools

EPIC

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our team servicing middle market clients. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.

This remote opportunity is required to maintain a Monday to Friday, 8AM to 5PM Mountain Standard Time work schedule.

How you'll make an impact

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld.

Here’s what you’ll do:

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.


• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.


• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.


• Help your team address client risk management needs through consultative conversations and personalized strategies.


• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.


• Conduct regular audits to ensure compliance with regulations and maintain high service standards.


• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.


• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.


• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.


• An active Property and Casualty Producer’s License.


• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.


• Strong technical insurance experience with middle-market insurance solutions and maintaining clients and carrier relationships.


• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)