Remote Commercial Lines Client Service Leader

Arthur J. Gallagher & Co. (AJG); Pearland (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits programs

Career development opportunities

Collaborative culture

Global reach, local impact

Job summary

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to service middle market clients. You’ll work with clients and colleagues to provide exceptional service and tailored insurance solutions, building strong relationships and delivering value in every interaction.

Qualified remote candidates will follow a 8AM–5PM CST schedule. Join a culture grounded in teamwork, integrity, and ownership of your career, with opportunities to mentor, lead renewals, and

Qualifications

• Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• Active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle-market solutions and maintaining client and carrier relationships.
• Ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive additional services.
• Build and maintain relationships with clients and carrier partners through timely responses and strong service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members, provide feedback, and foster professional growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity and results.
• Manage multiple priorities to meet client expectations.

Skills

P&C license

EPIC

MS Office

Middle-market insurance

Client service

Communication

Education

Bachelor’s degree with 5+ years of experience

High school diploma with 8+ years of experience

Tools

EPIC

Microsoft Office

Job description

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to service middle market clients. You’ll work with clients and colleagues to provide exceptional service and tailored insurance solutions, building strong relationships and delivering value in every interaction.

Qualified remote candidates will follow a 8AM–5PM CST schedule. Join a culture grounded in teamwork, integrity, and ownership of your career, with opportunities to mentor, lead renewals, and