Remote-Eligible Child Support Specialist

Ramsey County, Minnesota; Saint Paul (MN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ramsey County, Minnesota is seeking a Child Support Specialist to help establish, enforce, and modify support orders,. The role involves interviewing parents, locating non-custodial parents, and preparing legal documents to support enforcement actions.

The position emphasizes accurate case management, client communication, and collaboration with county attorneys and state systems. A flexible workplace may require both in-office and remote work arrangements.

Qualifications

• Associate’s degree required.
• Three years of full-time relevant clerical or client service experience.
• Equivalent combination of education and related experience.
• Fluent in Karen, Somali, Spanish and/or Hmong (assignment dependent).

Responsibilities

• Review applications for child support services; determine if there is sufficient information to proceed to enforce an existing child support order or start a new court action and the appropriate jurisdiction to provide services.
• Gather financial and confidential information through interviews with custodial and non-custodial parents; explain rights and responsibilities related to parentage and child support.
• Locate non-custodial parents in cooperation with custodial parents and computer databases. Help establish paternity through the Recognition of Parentage process or genetic testing and legal action.
• Determine recommendations for child support obligations based upon employment status, public assistance status, wage information, and other information, in conformity with Minnesota Child Support Guidelines and other applicable laws, under the direction of Assistant County Attorneys.
• Prepare legal documents, including but not limited to, summons, complaints, affidavits, notices and motions, and subpoenas for review and signature by appropriate authority.
• Manage a caseload; review information daily provided from computer interfaces and perform work required as a result; communicate with clients in person, by telephone and in writing; communicate on a regular basis with employers and other county or state staff. Research, collect, organize, and analyze information gathered to assist in determine appropriate actions.
• Enforce court orders for the collection of basic child support, medical support, childcare support and past due child support (arrears) by monitoring payments and initiating appropriate enforcement actions, including but not limited to, income withholding, suspension of driver’s licenses, seizure of bank accounts, suspension of occupational or recreational licenses, and contempt of court actions.
• Ensure correct charging on cases by reviewing information including use of the state-wide child support and public assistance computer systems to verify and calculate balances and correct possible errors.
• Make referrals for information and services, including self-help legal centers, community-based resources and social service agencies. Educate parents about child support process; and conduct outreach to communities in Ramsey County.

Skills

Clerical experience

Client service

Interviews

Education

Associate’s degree

Job description

Ramsey County, Minnesota is seeking a Child Support Specialist to help establish, enforce, and modify support orders,. The role involves interviewing parents, locating non-custodial parents, and preparing legal documents to support enforcement actions.

The position emphasizes accurate case management, client communication, and collaboration with county attorneys and state systems. A flexible workplace may require both in-office and remote work arrangements.