Child Support Admin Specialist — Flexible Hours

State of Minnesota; Saint Paul (MN); Hybrid; USD 47,000 - 64,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays each year

Pension plan

Job summary

The State of Minnesota is seeking a Child Support Division Administrative Specialist in Saint Paul. The role provides advanced administrative support, manages workflows in PRISM/Infopac, and coordinates data and correspondence to ensure timely delivery of program results.

This in-person position requires at least 50% on-site work with telework options available within Minnesota or neighboring states. Strong Excel and document management skills are expected, with emphasis on accuracy and customer

Qualifications

• To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
• Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.
• Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint).
• Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.
• Skilled in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
• Ability to process mail, correspondence, and reports in a structured work environment.

Responsibilities

• This position exists to provide advanced specialized technical and administrative support services for the Child Support Division. This position develops and maintains methods and procedures to manage work and information flow to continually improve work process to achieve the best results for program staff, partners, and participants.
• Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.
• Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.
• Processing enforcement - related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.
• Preparing and tracking high - priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public, ensuring deadlines are met.
• Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs.
• Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.

Skills

Administrative skills

Customer service

Mail processing

Record keeping

Data entry

Tools

PRISM

MAXIS

Infopac

IDOC

Job description

The State of Minnesota is seeking a Child Support Division Administrative Specialist in Saint Paul. The role provides advanced administrative support, manages workflows in PRISM/Infopac, and coordinates data and correspondence to ensure timely delivery of program results.

This in-person position requires at least 50% on-site work with telework options available within Minnesota or neighboring states. Strong Excel and document management skills are expected, with emphasis on accuracy and customer