Remote-Eligible Associate Workers' Comp Claims Adjuster

Liberty Mutual Insurance; Anchorage (AK); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers Compensation Associate Claims Adjuster in the West Region, offering structured training to develop investigation, liability evaluation, and settlement negotiation skills for mid-sized to large commercial accounts. Attendance during training is mandatory, with a one-week session in Plano, TX, and location-based expectations.

Applicants must reside within 50 miles of specified western cities and travel to the office twice monthly; California residents

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
• Licensing may be required in some states

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
• Updates files and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical skills

Negotiation abilities

Relationship building

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking a Workers Compensation Associate Claims Adjuster in the West Region, offering structured training to develop investigation, liability evaluation, and settlement negotiation skills for mid-sized to large commercial accounts. Attendance during training is mandatory, with a one-week session in Plano, TX, and location-based expectations.

Applicants must reside within 50 miles of specified western cities and travel to the office twice monthly; California residents