Remote Eligibility Services Clerk II — Social Services

Texas Health and Human Services; Edinburg (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Texas Health and Human Services in Edinburg, TX is seeking an Eligibility Services Clerk II to support the AES division with clerical duties and client interactions. The role involves processing applications, data entry, and ensuring required documents are complete.

The position requires a high school diploma, customer service experience, and basic computer skills, with bilingual English/Spanish preferred. This is a full-time, on-site role with potential telework options and a focus on helping

Qualifications

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

• Provides clerical support including processing mail and dating/stamping incoming applications and documents.
• Reviews applications for required signatures and supporting documents.
• Logs applications and assigns complete applications for processing; returns incomplete ones to clients.
• Responds to client inquiries and assists with completion as needed.

Skills

Customer service

Communication

Computer literacy

Bilingual English/Spanish

Education

High School diploma or GED

30 hours college credit or 1 year customer service experience

Job description

Texas Health and Human Services in Edinburg, TX is seeking an Eligibility Services Clerk II to support the AES division with clerical duties and client interactions. The role involves processing applications, data entry, and ensuring required documents are complete.

The position requires a high school diploma, customer service experience, and basic computer skills, with bilingual English/Spanish preferred. This is a full-time, on-site role with potential telework options and a focus on helping