Remote Eligibility Advisor I – Help Texans

Texas Health and Human Services; McAllen (TX); Hybrid; USD 395,000 - 585,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) in McAllen, TX is hiring an Eligibility Advisor I to screen applicants for SNAP, TANF, Medicaid and related programs. You will interview clients, collect information, and determine financial eligibility in a fast-paced environment.

The role requires strong communication, data entry proficiency, and the ability to work under pressure while meeting deadlines. Telework is eligible, with day shifts and regional travel up to 10%.

Qualifications

• High School Diploma or GED required; college hours preferred.
• One year of customer service experience required; call center or public contact preferred.
• Ability to interview applicants, gather information and work with sensitive data.

Responsibilities

• Interview applicants in person or by phone to determine eligibility.
• Enter data into computer-based eligibility systems.
• Compute and authorize benefits based on eligibility.
• Process work following state and federal regulations.
• Perform other duties as assigned.

Skills

Fact-finding

Regulations understanding

Time management

Communication skills

MS Word/Outlook/Excel

Education

High School Diploma or GED

60 college hours preferred

Tools

Microsoft Teams

MS Excel

Job description

Texas Health and Human Services Commission (HHSC) in McAllen, TX is hiring an Eligibility Advisor I to screen applicants for SNAP, TANF, Medicaid and related programs. You will interview clients, collect information, and determine financial eligibility in a fast-paced environment.

The role requires strong communication, data entry proficiency, and the ability to work under pressure while meeting deadlines. Telework is eligible, with day shifts and regional travel up to 10%.