Remote EHR Support Specialist

Zohorecruit; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Legal benefits

Short-term and long-term disability

Life insurance

Paid time off

Bonuses based on performance

Job summary

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a remote position. You will handle inquiries across software, systems, and hardware, working with senior staff to resolve issues and document service requests.

Ideal candidates have an associate or bachelor’s degree and solid customer-service skills, with experience in IT or EHR support. We value teamwork, independent work, and strong time management.

Qualifications

• Associates degree in Business, CS, or related field.
• 1 year of app support on an EHR, or 3 years in IT support.
• Strong troubleshooting and fundamentals of networks/servers/desktops.
• Customer-focused problem solving with strong communication.
• Interpersonal and teamwork skills, with good time management.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to calls, emails, and online requests for assistance promptly.
• Guide end-users through issue resolution for front-end and back-end systems.
• Troubleshoot hardware, software, and network issues; escalate as needed.
• Maintain courteous, results-oriented customer service.
• Participate in additional duties/projects as assigned.

Skills

Troubleshooting

Network fundamentals

Customer service

Interpersonal skills

Time management

Independent work

Teamwork

Education

Associates degree in Business/CS

Bachelor’s degree in CS/IS or related field

IT certifications

Job description

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a remote position. You will handle inquiries across software, systems, and hardware, working with senior staff to resolve issues and document service requests.

Ideal candidates have an associate or bachelor’s degree and solid customer-service skills, with experience in IT or EHR support. We value teamwork, independent work, and strong time management.