Support Services Specialist

Zohorecruit; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Legal benefits

Short-term and long-term disability

Life insurance

Paid time off

Bonuses based on performance

Job summary

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a remote position. You will handle inquiries across software, systems, and hardware, working with senior staff to resolve issues and document service requests.

Ideal candidates have an associate or bachelor’s degree and solid customer-service skills, with experience in IT or EHR support. We value teamwork, independent work, and strong time management.

Qualifications

• Associates degree in Business, CS, or related field.
• 1 year of app support on an EHR, or 3 years in IT support.
• Strong troubleshooting and fundamentals of networks/servers/desktops.
• Customer-focused problem solving with strong communication.
• Interpersonal and teamwork skills, with good time management.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to calls, emails, and online requests for assistance promptly.
• Guide end-users through issue resolution for front-end and back-end systems.
• Troubleshoot hardware, software, and network issues; escalate as needed.
• Maintain courteous, results-oriented customer service.
• Participate in additional duties/projects as assigned.

Skills

Troubleshooting

Network fundamentals

Customer service

Interpersonal skills

Time management

Independent work

Teamwork

Education

Associates degree in Business/CS

Bachelor’s degree in CS/IS or related field

IT certifications

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

The Support Services Specialist is responsible for screening, diagnosing, researching, and resolving a broad range of end-user issues related to software applications, systems, devices, user access, and hardware. This role conducts analysis and troubleshooting of application configuration, functionality, and technical problems of moderate complexity through telephone, online, and email support channels. The Support Services Specialist I collaborates closely with senior support staff to ensure timely and comprehensive problem resolution and serves as a subject‑matter resource for Customer Support Specialists. The Specialist leverages a solid working knowledge of technical principles and application functionality to identify issues and provide solutions, while accurately documenting, tracking, and monitoring all service requests.

Essential Duties and Responsibilities

• Responds to incoming calls, emails and online requests for assistance from end‑users needing application support or technical assistance related to hardware, software, and/or network issues in a timely and professional manner.
• Continue to expand knowledge of front‑end and back‑end system functionality to effectively guide end‑users through issue resolution and support them in achieving desired outcomes.
• Troubleshoot application and/or technical issues for hardware, software, or network issues; seek assistance from Sr. Support Specialists, or a more experienced application or technical support team member as needed.
• Always maintain a high level of courteous and result‑oriented customer service.
• Other duties and/or projects as assigned

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associates degree* in Business, Computer Science, or other closely related fields.
• 1 year directly related experience providing application support on an EHR or 3 years of professional work experience in application or technical support.
• Strong troubleshooting skills.
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
• Demonstrate ability to understand and apply customer service techniques to address issues with PC‑based tools and products; provides effective, solutions‑focused customer support.
• Exceptional interpersonal and team building skills.
• Effective organization and time management skills with the demonstrated ability to handle multiple requests at once.
• Ability to work independently and within a team environment.

Preferred Qualifications

• Bachelor’s degree in computer science, computer programming, computer information systems, or database administration, or closely related field.
• Certifications in IT related fields.
• Professional work experience in healthcare industry, medical billing, or accounting highly preferred.

* An alternative combination of education, credentials and experience may be substituted for education.

Fully Remote Workforce

As a virtual‑first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

Benefits

• medical, dental, and vision insurance
• 40l(k) with match
• legal benefits
• short‑term and long‑term disability coverage
• life insurance
• paid time off
• Team members can reward each other with points to celebrate everyday wins and going above and beyond.
• Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.