Remote EHR/EMR Trainer: Go-Live & Training

Eliassen Group; Salem (OR); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

401k with company matching

Life insurance

Job summary

Eliassen Group seeks an experienced EHR Trainer for a remote contract role to develop, maintain, and deliver training content and documentation for healthcare software users. The trainer will create user guides, in-app job aids, and virtual training for varied proficiency levels, including go-live support and compliance alignment.

The role requires travel up to 50%, including potential international travel, with a W2 benefits package described in the posting. Rate: $60.00 to $70.00/hr. w2.

Qualifications

• Experience with healthcare software training or support, including EHR platforms.
• Strong communication and presentation skills with the ability to teach users of varying technical proficiency.
• Proficiency with documentation tools for creating end-user content.
• Strong SQL querying skills for data validation, troubleshooting, and production support.
• Experience supporting go-live events and post-launch stabilization.
• Ability to collaborate with implementation, application, and support teams.
• Understanding of HIPAA regulations and the ability to incorporate compliance into training.
• Problem-solving and analytical skills with adaptability to changing software environments.

Responsibilities

• Develop a thorough understanding of healthcare software applications including EHR, practice management, and telemedicine platforms.
• Create, update, and maintain training materials such as user manuals, videos, presentations, and in-app guides using single-source tools when feasible.
• Deliver virtual and occasional in-person training sessions focused on general navigation, references to buttons, sections, and screens.
• Provide hands-on demonstrations and simulations to promote effective software use.
• Assess learner needs, monitor progress, and adjust training approaches accordingly.
• Maintain records of training sessions, attendance, feedback, and generate effectiveness reports.
• Align training with healthcare regulations and security standards and educate users on privacy and security practices.
• Offer post-training and go-live support, coordinate with IT and application teams to resolve issues.
• Utilize SQL to validate data, troubleshoot issues, support production environments, and assist during deployments and hypercare.
• Stay current on industry trends, software updates, and regulatory changes, and participate in professional development.

Skills

SQL querying

Healthcare software training

Communication skills

Education

Bachelor's degree in healthcare administration, information technology, or related field

Tools

Single-source documentation tools

Job description

Eliassen Group seeks an experienced EHR Trainer for a remote contract role to develop, maintain, and deliver training content and documentation for healthcare software users. The trainer will create user guides, in-app job aids, and virtual training for varied proficiency levels, including go-live support and compliance alignment.

The role requires travel up to 50%, including potential international travel, with a W2 benefits package described in the posting. Rate: $60.00 to $70.00/hr. w2.