Technical Support Specialist

Great Minds; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 61,000; Full time

Job summary

Great Minds is seeking an entry-level Technical Support Specialist to join the Digital Department on a remote basis. You will assist with rostering and technical support for K-12 digital products, working closely with district administrators to address pre- and post-sales inquiries and ensure customer satisfaction.

The role requires strong writing and communication, the ability to multitask in a fast-paced environment, and a Bachelor's degree.

Qualifications

• 1 year+ experience in technical support or account management in edtech.
• Familiarity with K-12 rostering, SIS and LMS
• Excellent writing and communication skills
• Strong critical thinking and problem-solving abilities
• Ability to multitask in a fast-paced environment

Responsibilities

• Analyze customer order data to manage fulfillment of digital products.
• Collaborate with district admins on rostering and integration solutions.
• Liaise between school districts, Sales, Success, Support, and Product/Dev teams to communicate options and requests.
• Identify and report recurring digital errors to prevent service disruption.
• Maintain knowledge of product capabilities and industry standards for user management.
• Analyze support data to identify trends and propose improvements

Skills

Technical support

K-12 rostering

CRM experience

Writing skills

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math, Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

Reporting to the Technical Support Supervisor, the Technical Support Specialist will assist with successful customer rostering and technical support of Great Minds’ K-12 digital products. This entry-level position will act as a part of the Digital Department, working closely with district administrators for pre- and post-sales support, troubleshooting customer inquiries, and providing overall customer satisfaction.

Responsibilities

• Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.
• Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.
• Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.
• Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.
• Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.
• Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.

Requirements

• Minimum of 1 year of experience in a technical support or account management role in educational technology
• Familiarity with K-12 rostering, SIS and LMS solutions
• Excellent writing and communication skills
• Excellent critical thinking and problem-solving abilities
• Ability to effectively multi-task in a fast-paced environment

Preferred Qualifications

• Experience utilizing CRM or OMS such as Salesforce

Required Education

• Bachelor's degree

Status

Full-time

Location

Remote

The expected base salary range for this position is $52,000-$61,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

New employees will be required to successfully complete a background check.

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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