Remote Education Operations Lead

Relativity; Athens (GA); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking an Education Programs Specialist to support execution of education programs and optimize processes. You will manage scheduling, LMS updates, inquiries, and contracts, while driving efficiency with AI-powered improvements across internal systems.

The role emphasizes collaboration with Finance, Legal, and stakeholders to ensure smooth delivery and scalable programs, with a compensation package including base salary, bonus, and long-term incentives.

Qualifications

• 1-3 years' experience in education program coordination or operations.
• Strong attention to detail and excellent communication skills.
• Basic experience with Skiljar and AI tools; Salesforce/Skilljar preferred.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Scrub and answer customer inquiries related to education programs.
• Execute training and certification contracts with Finance and Legal.
• Run program logistics and create SOPs; upskill trainings and webinars.
• Own projects, process improvements, and AI innovations to scale processes.
• Track action items, schedules, and support timelines for team.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Education

Bachelor's degree or equivalent

Tools

Salesforce

Skilljar

Skiljar

Job description

Relativity is seeking an Education Programs Specialist to support execution of education programs and optimize processes. You will manage scheduling, LMS updates, inquiries, and contracts, while driving efficiency with AI-powered improvements across internal systems.

The role emphasizes collaboration with Finance, Legal, and stakeholders to ensure smooth delivery and scalable programs, with a compensation package including base salary, bonus, and long-term incentives.