Remote Education Family Support Lead

Jobgether; Oregon; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Remote within US

Team leadership

Educational impact

Edu tech sector

Job summary

Jobgether, listed on behalf of a partner, seeks a Parent Support Supervisor in the United States. You will lead and oversee customer support across one or two state education programs, managing a team of 10–15 specialists across phone, chat, and email.

You will focus on service quality, operational efficiency, and family outcomes, monitor KPIs, coach staff, and collaborate with QA, Training, and cross-functional teams to implement improvements and expand access to school choice programs.

Qualifications

• 3+ years in customer support/ops.
• 1–2 years in supervisory role.
• Experience coaching frontline teams in high-volume environments.
• Strong understanding of contact center metrics (SLA, CSAT, AHT).
• Proven ability to manage staffing, workloads, and performance.

Responsibilities

• Oversee daily customer support operations across one or two state programs via phone, chat, and email.
• Lead, coach, and develop a team of 10–15 Support Specialists.
• Monitor and improve KPIs including SLAs, CSAT, AHT, productivity, quality, and backlog.
• Manage staffing coverage, workloads, and queues to meet targets.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.

Skills

Team leadership

Multichannel support

Coaching & development

Analytics mindset

Communication

Job description

Jobgether, listed on behalf of a partner, seeks a Parent Support Supervisor in the United States. You will lead and oversee customer support across one or two state education programs, managing a team of 10–15 specialists across phone, chat, and email.

You will focus on service quality, operational efficiency, and family outcomes, monitor KPIs, coach staff, and collaborate with QA, Training, and cross-functional teams to implement improvements and expand access to school choice programs.