Remote eCommerce Platforms & Vendor Manager

Fujifilm; Boise (ID); Remote; USD 86,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

Fujifilm’s e-commerce platforms team keeps a modern composable stack running day to day and helps shape its future. This role administers SaaS tools, manages vendor relationships, and supports evaluations of CMS, search, and marketing tools across DTC storefronts.

The Manager, E-Commerce Platforms works with Product Owners, Analysts, Marketing, IT, Procurement, and our SI partners to drive platform strategy and growth while keeping operations efficient and auditable.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
• 3 to 4 years of experience in e-commerce technology, platform administration, digital product, or marketing technology.
• Hands-on administration of at least one e-commerce platform (commercetools, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, or similar) or marketing automation platform (Klaviyo, Braze, Iterable, Salesforce Marketing Cloud, or similar).
• Day-to-day experience working with SaaS vendors on support, account management, or renewals.
• Took part in at least one software evaluation or vendor selection.
• Working knowledge of APIs, integrations, and data flows between commerce, marketing, and analytics systems. Coding not required.
• Strong organization and documentation habits.
• Clear written and verbal communication with technical teams and business stakeholders.

Responsibilities

• Administer platform settings, user access, roles, environments, API credentials, and integrations across commercetools, Klaviyo, and related SaaS tools.
• Manage license and seat counts, usage-based costs, and platform spend against budget.
• Coordinate vendor-driven changes such as version upgrades, deprecations, and new feature rollouts.
• Keep administration procedures, runbooks, and access records documented and audit-ready.
• Serve as the day-to-day contact for SaaS vendors: support tickets, escalations, account reviews, and roadmap briefings.
• Track contracts, renewal dates, and SLAs, and flag cost or risk issues to the Senior Director early.
• Prepare renewal and contract materials for Procurement and Legal.
• Coordinate with systems integrator partners on platform configuration and admin tasks, alongside Product Owners.
• Support evaluations of new composable components: gather requirements, build vendor shortlists, schedule demos, and run scoring.
• Research the market for headless CMS, search, marketing automation, and other composable tools, and summarize options and trade-offs.
• Maintain a current map of the stack: components, integrations, data flows, owners, contracts, and renewal dates.
• Direct-to-consumer and marketing tools: Act as technical admin for Klaviyo and other marketing tools: integration health, data feeds, event tracking, and consent settings.
• Work with Marketing and Analytics so customer, order, and behavioral data flows correctly between commerce, email, and analytics tools.
• Help launch new DTC capabilities such as personalization, loyalty, reviews, and on-site search improvements.
• Cross-functional partnership: Give Product Owners and Business Analysts input on requirements that touch platform capabilities or vendor limits.
• Work with IT and Security on access reviews, vendor security assessments, and compliance requirements.

Skills

E-commerce platform administration

Vendor management

API integrations

Documentation & runbooks

Cross-functional collaboration

Communication skills

Security & compliance awareness

Education

Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent experience

3-4 years of experience in e-commerce technology, platform administration, digital product, or marketing technology

Tools

commercetools

Klaviyo

Shopify Plus

BigCommerce

Salesforce Marketing Cloud

Job description

Fujifilm’s e-commerce platforms team keeps a modern composable stack running day to day and helps shape its future. This role administers SaaS tools, manages vendor relationships, and supports evaluations of CMS, search, and marketing tools across DTC storefronts.

The Manager, E-Commerce Platforms works with Product Owners, Analysts, Marketing, IT, Procurement, and our SI partners to drive platform strategy and growth while keeping operations efficient and auditable.