Remote EAP Clinical Counselor - 24/7 Mental Health Support

CVS Health Corporation; Connecticut; Hybrid; USD 54,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health Corporation's Aetna Mental Well-being team seeks a licensed behavioral health clinician to deliver 24/7 telephone-based assessments, triage and counseling to members nationwide via video, chat, or phone. This fully remote role requires a current independent license and crisis intervention experience.

You will document care, coordinate with a multidisciplinary team, ensure privacy, and support members through various levels of care while maintaining licensure requirements and state

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations.
• Experience supporting 24x7 call center coverage, including holidays.

Responsibilities

• Provide telephone-based assessment, triage, consultation and counseling in a call center setting using clinical assessments and motivational interviewing.
• Conduct risk, substance abuse and mental health assessments to develop immediate safety plans.
• Advise on levels of care and connect members to appropriate resources.
• Collaborate with a professional team to support positive clinical outcomes and continuity of care.
• Document accurately while protecting confidentiality and meeting regulatory requirements.
• Maintain licensure and pursue ongoing professional development.

Skills

Crisis intervention

Professional behavioral health license

24x7 call center coverage

Behavior change facilitation

Mental health care experience

Education

Master's Degree in behavioral health counseling

Job description

CVS Health Corporation's Aetna Mental Well-being team seeks a licensed behavioral health clinician to deliver 24/7 telephone-based assessments, triage and counseling to members nationwide via video, chat, or phone. This fully remote role requires a current independent license and crisis intervention experience.

You will document care, coordinate with a multidisciplinary team, ensure privacy, and support members through various levels of care while maintaining licensure requirements and state