Remote EAP Clinical Counselor — 24/7 Mental Health Support

CVS Health Corporation; Kentucky; Hybrid; USD 54,000 - 156,000; Full time

Job summary

CVS Health Corporation’s Aetna Mental Well-being team seeks an experienced EAP Clinical Counselor to provide 24/7 telephonic, video, or chat-based mental health support to members nationwide. The role emphasizes crisis assessment, risk management, and linkage to appropriate levels of care, with fully remote work within the United States and a 40-hour workweek typical schedule.

Applicants must hold a current independent behavioral health license and be prepared for holidays coverage in a

Qualifications

• Master's degree in behavioral health counseling.
• Licensed behavioral health professional per state requirements.
• Independent clinical license required.
• Willing to work 24x7x365, including holidays.

Responsibilities

• Provide telephone-based crisis assessment and counseling in a 24/7 call center.
• Conduct risk, substance abuse and mental health assessments with safety plans.
• Advise on levels of care and link to resources for patients.
• Maintain confidentiality and accurate documentation per regulations.
• Collaborate with a team to ensure continuity of care.
• Maintain active professional license and engage in ongoing professional development.

Skills

Crisis intervention

Clinical license

24x7 coverage

Call center experience

Rapport building

Computer literacy

Education

Master's degree in behavioral health counseling

Job description

CVS Health Corporation’s Aetna Mental Well-being team seeks an experienced EAP Clinical Counselor to provide 24/7 telephonic, video, or chat-based mental health support to members nationwide. The role emphasizes crisis assessment, risk management, and linkage to appropriate levels of care, with fully remote work within the United States and a 40-hour workweek typical schedule.

Applicants must hold a current independent behavioral health license and be prepared for holidays coverage in a